Public review reminders

The reminder is one text, a day after the review request text, to a customer who has not answered it. Plenty of customers mean to reply and forget; one nudge brings some of them back. There is only one reminder per request, and none for a request sent by email.

When it goes

When the review request text goes out, BudLogix sets the reminder for 24 hours later. At that time it checks whether the reminder should go. Outside store hours it waits for the next opening, and like every review text it is spaced from the others your store sends. Once it has gone, or once something has stopped it, nothing more is sent about that visit unless the customer replies.

Who gets it

All of these must hold when it is due:

• The request went by text, and is still Sent: the customer has not rated the visit, has not replied to the text at all (a question counts as a reply), and has not opened the link.
• Your plan includes Reputation.
• Send one reminder text after 24 hours is on in Review Management Settings.
• The customer has not chosen "Don't ask me again".
• They have agreed to texts, the store can show where that agreement came from, and their number is not marked undeliverable (for example a landline).
• Texting is available for your store: transactional SMS is switched on in SMS Provider Settings and, when Leafbuyer carries your texts, your store's Leafbuyer texting campaign is approved.
• They have not already been sent the reminder. Two checks due at the same moment cannot both send it.

What the message says

"Hi" and the customer's first name (or "Hi there"), "just a nudge: how was your visit to" your store's texting name, "Reply 1-5." It has no link: the customer answers it the same way as the first text, and a reply is read as described in How a review request travels. The wording is fixed and shown on Review Management Settings; the SMS footer from SMS Provider Settings is added, and AI never rewrites it.

Before late September 2026 the reminder was a different text, sent about ten minutes after a customer was shown the Google button and did not tap it. That reminder no longer goes.

Where you see this

• The review panel - a reminder sent for the request behind a review shows in its thread as a reminder text, with whether it was delivered.
• Review Management Settings - the Reminder Text card.